Deborah J. Carducci
NAWBO Boston President
Jody Seivert of One X One Companies did a fantastic job of presenting Be Bold! Managing Challenging Conversations during our September networking event. Thank you, Jody, for giving us great information to think about as we conduct our day to day business.
Jody presented critical information about constructing conversations. Part of her presentation included a strategy she enjoys teaching called "Contrasting". The three critical pieces to this strategy are as follows:
1. Communicate understanding of the other person's desires or concerns.
2. Acknowledge the concerns but don't get hooked by them.
3. State what you don't want, what you are both committed to, and what you do want.
In using this formula, our conversations can be thoughtful and concise. Thank you Jody for such useful information, the role playing you encouraged and your "take home practice" exercise. I'm sure we all left with the feeling that difficult conversations can be attainable using your tips and strategies.
I have had the pleasure of partnering with Jody Seivert for the past 5 years. During that time she has played an integral role in helping me to develop focused, sales-driven teams; rather than a collection of order-takers. She has an unmatchable blend of interior design experience, design center sales experience, relationship/personal development, and structured sales training. So unlike other sales development trainers, she "gets" our industry and tailors her teachings appropriately. She is truly one-of-a-kind and her teachings absolutely, unequivocally produce results. (But only if you execute what she teaches!!)
I started with her at one company where we fully implemented her teachings and as a result, doubled our business in the first year. We developed a group of associates who believed in Jody, we had leadership that executed what she taught, and we blossomed.
Since joining Edward Ferrell + Lewis Mittman, I have used Jody extensively to train my team, and she the selling teams at my rep showrooms around the country. Once again, we doubled our business under her guidance due to bother her technical teachings and her unbridled enthusiasm.
And the the wonderful part about Jody is that she truly believes and acts as though she is part of your team. She is always there to guide and mentor my team and me. I am honored to have her as a mentor now consider her a dear friend. She has changed the way that I approach my business and helped me to become more successful in my career.
I can't thank Jody enough for all the coaching help she provided for our company. Not only was I impressed, but even our designers made a point of commenting on her knowledge and thoroughness. We hired another person to do a personal seminar on "Referral Training" for our staff, and when I asked one of our designers what they thought of the presentation they says, "Well nobody stacks up very well if you compare them to Jody!"
For me personally what I loved about with her was her ability to help us focus on issues, yet also make us think long term, and consider options we would never have imagined. Her suggestions have helped us enormously in streamlining our processing of information and paperwork, along with showroom etiquette and procedures.
I know when the economy improves we will be work with her again to help us take advantage of the new opportunities that will inevitably be available in our industry, and help us address any new challenges.
Jody Seivert's Sales Training was, in a word, "priceless" for our company. Jody's straightforward and common sense approach to selling made it easy and fun to take the tools she provided us with and integrate them into our process. Our entire staff implemented several techniques we learned at Jody's seminar series and we realized immediate results. The first month after our training, we had our largest volume month after month since then. Increasing our sales volume is always our main objective, but we had also experienced other unexpected positive results by putting our knowledge from the training into practice. The whole staff has bonded on a more meaningful level, which has strengthened the team. Our team now has a single-minded focus in conducting our business, which is evident in our client satisfaction, as well as the bottom line.
Tylor Devereaux Interior Design
Within 20 minutes of any seminar, I typically lose interest and I have an overwhelming feeling of "get me out of here!" However, when I attended Jody Seivert's Interior Design Boot Camp, I was amazed that I could not stop listening to her. By the end of the three hours, I was hooked on her no nonsense, no excuse approach to the design business. Since then, I have worked with Jody one on one and it has been awesome. She understands the design mind and has taught me invaluable concepts, techniques and brought out my confidence like I never imagined. I have been in the design field for over 18 years, and Jody has has helped me take my business to the next level and beyond. Plus, I am having a great time in the process!
Our store has utilized Jody's training program on numerous occasions. Each and every time we've had revitalized staff, inspired ideas and record breaking months of sales. The training has been absolutely invaluable to our team especially because of the training's relevance to the furniture industry. I would highly recommend the training on both the management and sales end to any store looking to increase sales, improve customer relations and selling efficiencies and enhance management accountability.
House Call that Close was a one day power shot of how to improve house calls and home plans in an efficient and effective manner. Great for those who are newer to house call selling, but also excellent for those with experience in house call selling. Discovering that time is money and designers can improve their in-store, in-home and presentations skills to shorten the process all the while making their customers satisfied with their new project/room for their home. Productive designers equals profitable stores!
Sheely's Furniture & Appliance Co., Inc.
We invited Jody to introduce her Sell It or Schedule It™ training 4 years ago with our sales team. The in-person training was awesome and well received by our sales force! As we moved forward with new hires and coordinating this Sell It or Schedule It ™ philosophy with them, we had some winter weather issues that kept getting in the way (January/February weather in NE Ohio can be a problem). Jody suggested a new format that she was working on. She was splitting up the entire package into '1 & 1/2 hour' segments and conducting these via Skype every other week, with alternate week '1/2 hour' coaching calls to compliment/review what was learned prior. While I was worried that Jody's personality would be lost without her being here in person; boy, was I wrong! Having Jody on the big screen (55" TV) was just as engaging as having her here with us. While this spread out the training over a couple of months, it was at a steadier pace and gave us the ability to have the weekly coaching call to ensure the message was getting through to the sales associates...what a win! Also, we did not have to worry about weather getting in the way of these sessions. We now utilize this format regularly when training new hires or refresher courses for our existing sales team. I would highly recommend Jody Seivert and this new approach to training to any one!